SPACE SALON FURNITURE WILL ONLY GRANT REFUNDS OR ACCEPT RETURNS ON THE FOLLOWING BASIS:
- The goods were agreed to be faulty and under warranty
- The goods were wrongly sent or incorrectly invoiced
We unfortunately can not accept returns for items where an individual has changed their mind. Please be sure of the items you are purchasing prior to making payment. It’s the responsibility of the client to check your invoice and ensure invoiced is as requested.
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 10 business days from the time your return is received.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we can accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. SPACE shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or repair the item and return it to you.
Guideline for Return
Step 1: Check Your Return
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items forwarded for return consideration will be immediately denied and SPACE’s return policy will NOT BE HONORED in the event that we incorrectly packaged receive a return shipment, altered or otherwise physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT.
Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
Products which are improperly packaged
Products returned to SPACE in non-qualified shipping container
Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
Products with any standard certification labels removed
DAMAGE: Any dents, scratches, defacement or evidence of abuse
DAMAGE: Torn or punctured products
DAMAGE: Loose, damaged or removed screws/fasteners
Step 2: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a traceable carrier who can provide tracking & proof of delivery. SPACE shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer and is non-refundable. At our discretion SPACE may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
If your return does not qualify:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please contact us to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.